Meet & Greet Service

Understanding the service

The idea behind Meet & Greet Service on MoKabb is simple to state and hard to find done well: remove every unknown from a private journey before it begins. That means a confirmed driver rather than a hopeful wait at the kerb, a locked fare rather than a meter climbing through traffic, and a written record — confirmation, driver identity, receipt — for every stage. The service is built for people who plan (a dawn flight, a wedding, a client meeting) and equally for people who decide on the spot; the same engine handles both, assigning the nearest suitable licensed driver and sharing their details with you immediately. What you experience is the absence of the usual taxi anxieties. What makes it possible is a platform doing quiet, unglamorous work: dispatch logic, route data, driver standards and documentation, all running before you ever open the car door.

Booking, step by step

Three channels, one result. The fastest is the app or website: two location fields, a time, a tap on the vehicle you prefer, and the confirmation is in your inbox with a reference number before you have pocketed your phone. WhatsApp suits travellers who would rather write than tap through forms — describe the trip in a message and the platform answers with the same locked quote and confirmation. And for organisations, a corporate account adds a third path: authorised staff book within your travel policy while finance receives one monthly, itemised invoice. Whichever channel starts the journey, the mechanics converge: a licensed driver is assigned, their identity is shared with you in advance, the fare is fixed in writing, and modifications remain self-service up to the notice window in our published policy. No call-backs, no 'the driver will confirm later', no ambiguity.

Booking takes about a minute, whichever door you choose. On the website or in the app, enter your pickup point and destination — a hotel name, a beach, a full address — then the date, time and passenger count. The fixed fare appears instantly; pick your vehicle class and confirm. Prefer chat? Send the same details on WhatsApp and the confirmation arrives in the thread. Either way you immediately receive a booking reference, and shortly after — or the evening before, for scheduled trips — your driver's name, photo and vehicle details. On the day, live tracking shows the car approaching your pin. Payment is your choice at booking: cash to the driver at the end, or secure online payment by card. Every trip generates a proper receipt automatically, filed in your history, which corporate travellers and expense claims quietly appreciate.

What is included in your fare

The number you confirm is genuinely all-inclusive for the journey described. It covers the vehicle and professional driver, fuel, standard luggage for every passenger, applicable taxes, and — on airport pickups — flight monitoring with a generous free waiting window after landing, so immigration queues and baggage carousels cost you nothing. Door-to-door means exactly that: the driver comes to your named entrance, helps load and unload, and delivers you to the destination address rather than a nearby corner. Meet-and-greet with a name board is standard on arrivals, not an upsell. What the fare does not silently include are changes to the trip itself — an extra stop added mid-ride, a substantial detour, waiting well beyond the free period — and each of those is priced transparently and agreed before it happens. The principle is boring and precious: no surprises, in either direction.

Vehicles and options

Choosing a vehicle is a thirty-second decision because the platform prices every class for your exact route side by side. Travelling light and solo? The economy sedan is the sensible default. Two couples sharing an airport run? A van often costs less per person than two separate cars — one fixed fare divided four ways. Corporate guests, wedding principals and anyone for whom the journey is part of the occasion tend toward the executive tier: recent premium sedans, discreet senior drivers, bottled water as standard. Families should say so at booking: the right child seat — infant carrier, toddler seat or booster — is fitted before pickup, and drivers assigned to family rides are chosen for patience as much as punctuality. Accessibility needs are handled with notice rather than improvisation: describe the requirement and a suitable vehicle and an experienced driver are matched to it deliberately.

The fleet is organised so the choice is about your trip, not about luck. Economy sedans handle everyday journeys for up to four passengers with luggage; Comfort adds newer vehicles and extra room for the same route logic; Family and Van classes carry six to fourteen passengers with the pushchairs, golf bags and airport luggage mountains that real groups travel with; Executive pairs premium sedans with senior drivers for business and special occasions. Every class shows its own fixed price for your route before you commit, so the trade-off is always explicit. Options attach to the booking rather than to chance: child seats by age group, extra waiting, a preferred quiet cabin, luggage notes for oversized items like kitesurf boards. Whatever the class, the constants do not change — a licensed professional at the wheel, an inspected vehicle, and a price agreed before departure.

Coverage and availability

Coverage is genuinely island-wide and genuinely round-the-clock. Drivers operate from the far north to the wild south — resort strips, capital streets, plateau towns and coastal villages alike — and the platform dispatches by real proximity, so pickup times in urban and tourist hubs are typically a matter of minutes. The clock imposes no penalty: a 3:45 a.m. airport departure, a nurse's midnight shift end and a Sunday-afternoon beach return are all served at the same fixed, route-based prices, because pricing here has no nocturnal imagination. Public holidays included — the platform runs every day of the year, with pre-booking recommended on the handful of nights when the whole island celebrates at once. For rural or interior pickups, a little advance notice lets the nearest suitable driver be positioned early; for everywhere else, on-demand works exactly as it should.

Availability is a systems question, and the system answers it two ways. On demand: open the app, drop your pin, and the nearest available licensed driver is assigned — in the island's busy corridors that usually means minutes, with the live map showing the car approach. Scheduled: book hours, days or weeks ahead and the platform treats the pickup time as a commitment, assigning drivers in advance and confirming details the evening before early departures. Both modes run 24/7 across the entire island; neither carries night surcharges or holiday multipliers. The practical advice writes itself: pre-book anything that touches a flight, a ceremony or a fixed appointment, and summon on demand for the spontaneous rest. Either way the constants hold — identified driver, tracked trip, fixed fare — because availability without accountability would only be half the promise.

Local insight

SSR International at Plaine Magnien is a single-terminal airport, which keeps arrivals mercifully simple: one customs exit, one arrivals hall, one place your driver will be standing with a name board. Flights bunch in the evening as long-haul services land, so the free waiting window matters most between six and ten; the platform's flight tracking keeps drivers synced regardless. Departures reward regional arithmetic — roughly an hour from the south-east, ninety minutes from the capital and the west, closer to two hours from the far north once check-in buffers are added. Trolleys are free, SIM counters sit just past customs, and the drive out of Plaine Magnien turns to cane fields within minutes: your first proof that the island begins immediately.

Why riders choose MoKabb

Trust is not claimed here; it is engineered. Drivers hold professional PSV licences and pass vetting before their first assignment; vehicles meet inspection standards checked at entry and sampled continuously; every trip logs identity, route and time; and a live share button puts your journey on a loved one's screen until you arrive. Pricing carries the same design philosophy — computed from published logic, immune to demand spikes, identical for tourists and locals — so the fare is a fact rather than a negotiation. When something does go wrong, resolution runs on trip data instead of arguments, with a refund policy written to be used. None of this is a slogan; each piece is an operating decision that costs the platform something and pays the rider back in certainty. That trade, made consistently, is the whole brand.

How the pricing works

Pricing follows one published rule: the fare is computed from your actual route — distance and expected duration — at the moment you request a quote, then locked when you confirm. It does not move afterwards. Rain, rush hour, a festival night or a flight delay change nothing about what you pay, because the price was never a live auction in the first place. The quoted amount is per vehicle, not per passenger, so a couple, a family of four or a group in a van all divide one known number rather than multiplying individual fares. Where a route belongs to our fixed-fare matrix — classic journeys operators price by hand — that agreed rate simply takes precedence. Extras exist only where the trip itself changes: an added stop, a significant reroute, waiting beyond the free window. Each is communicated before it applies, never discovered on arrival.

There is no meter in this arrangement, and that is deliberate. A meter monetises congestion; a route-based fixed fare aligns the driver's incentive with yours — the efficient road, every time. When you enter your pickup and destination, the platform measures the journey, applies the published per-kilometre logic for your vehicle class, folds in taxes and standard luggage, and shows a single all-inclusive figure. Confirm it and it becomes a commitment, in writing, attached to your booking reference. Comparing options is equally transparent: each vehicle class shows its own locked price for the identical route, so upgrading to a van or an executive sedan is a clear, known difference rather than a gamble. If your plans change, our cancellation terms are published just as plainly — the point, throughout, is that you should never meet a number you have not already seen.

Practical tips before you ride

A few local habits make good rides better. Pin your pickup precisely and add a one-line note — 'main entrance, blue gate' — at large hotels, malls and beaches; it saves the only minutes that ever get lost. For anything touching a flight, let the platform's buffer advice stand: island traffic is gentle by world standards but the capital's rush hours are real, and a margin costs nothing. Keep small rupees handy for markets and roadside fruit even if you pay the ride by card. Request child seats at booking rather than hoping; they are fitted before the car arrives. On big-event nights and public holidays, pre-book the ride home when you book the ride out. And talk to your driver — routes, beaches, lunch verdicts — because forty-five minutes with a knowledgeable local is part of what you paid for.

Seasoned riders converge on the same small playbook. First, book the return leg early for anything scheduled — dawn flights, dinners on the far coast, festival nights — and let spontaneity have the rest. Second, describe your luggage honestly at booking; boards, bikes and the souvenir rum travel happily when the right vehicle is assigned, and awkwardly when it is not. Third, use the notes field like a local: gate colours, lobby names, 'call on arrival' — drivers read them. Fourth, save the receipt trail; it settles expense claims and memory disputes alike. Fifth, if plans wobble, change the booking rather than abandoning it — self-service modifications are free inside the published window. Finally, rate the ride: the platform's quality system is powered by exactly that thirty seconds of feedback, and it is why the next ride tends to be as good as the last.